We have two landlines in our house. On Tuesday night during a rain storm both went out. No dial tone, and the phone says “No Line.” On Wednesday I call. You don’t speak to a person, just a disembodied robot. The robot booked an appointment for Thursday between 8 a.m. and 9 p.m., and said an adult had to be home and couldn’t have Covid.
No one came all day, but about 4 p.m. robot texted that the problem had been resolved. It hadn’t. No dial tone, no line. We called back, but the next appointment won’t be until Monday. That is almost a week with no service. My elderly neighbor up the road also has no service; she and I must be on the same line. She has no cell phone, and she is in poor health.
Verizon robot gives you a number for the Penna. PUC to call if you aren’t satisfied. If we ever get our landline back, I am calling the PUC first thing.
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